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Study after study shows that low levels of employee engagement is bad for organisations.  And poor staff experience makes for poor customer and client experience too.  One of the best ways to boost engagement is for managers to help their teams to develop and flourish.  Management development turbo...

It's not work itself that is the biggest problem but emotional thoughts about work, after work.  And for many people, there is no clear 'after' work... but there are simple techniques to reduce work-related stress...

As usual, the first off-peak evening train from London to York on Friday was jam-packed. Throughout the train there were scatterings of people standing, first stop York. No tannoy messages about where the empty seats might be, no trolley service because of the crowding.

The most frequent person to tr...

"Have you been resident in the UK for the last six months?" the receptionist at the local district hospital asked this week.

The older white man with a broad Yorkshire accent, looked amused at the question but also rueful. We all know the sub-text here.  This is clearly a new policy introduced amidst...

It can be hard for young people to join the workplace. Talent gets lost. Managers could do so much more to get the most out of their staff...

When women aides first joined the White House team they found it hard to be heard over the din of the strong male campaigners. They used a technique called amplification.

“Joanne is an extraordinary facilitator who supports people to think out loud, so that they can communicate honestly and without rancour. She brings her own high level communication skills to the service of the objective, without getting in the way.

She brilliantly facilitated a citizens’ jury when I...

On behalf of the Professional Standards Authority, I facilitated a strategy day at a time of anticipated change without certainty, depending on possible legislation and other external factors. Each table built their vision of what the Authority would look like in 18 months' time, using large cardboa...

I worked closely with Jagtar Dhanda, Macmillan Cancer Support’s head of inclusion, when he was creating the Values Based Standard, a powerful new way of shifting relationships between professionals and service users.
 
It requires new ways of thinking about leadership.  All too often, people are not...

On behalf of NHS England and Macmillan Cancer Support, I devised a different way of working with groups of health and care commissioners to improve patient experience.  Instead of bringing people together to listen to presentations, I worked with health writer Simon Crompton (www.simoncrompton.com)...

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I work face to face in Yorkshire and London. I also provide online leadership coaching services all over the UK and internationally.

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